Get the fit checked first
A similar-looking part can have a different connection, profile or specification. Send your model and part number before approving a quote.
Faulty, incorrect or misdescribed goods
Contact PartStock if goods supplied by us are faulty, incorrect or do not match the agreed description. Australian Consumer Law may entitle you to repair, replacement, refund or other remedies, depending on the problem. We remain your point of contact even if a supplier dispatched the item.
Consumer rights are not removed by a manufacturer warranty, an opened package, installation, custom manufacture or a supplier’s return policy. The circumstances and cause of the problem still matter.
Change of mind
We do not advertise a universal change-of-mind return window. Any applicable change-of-mind conditions, including those for custom or cut-to-size goods, must be confirmed in writing before payment. These conditions do not exclude statutory rights.
Start a return enquiry
- Send your order number and a description of the issue.
- Include the equipment model and part number where relevant.
- Wait for the correct return address and shipping instructions before sending an item.
See the ACCC’s consumer rights guidance for more information.